At Minano Water Source Sdn Bhd, we strive to ensure every customer is satisfied with our products and services. If you are not completely satisfied, please review our refund policy below.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Order Cancellation:
Orders can be canceled at least 24 hours before the scheduled delivery time for a full refund. - Product Issues:
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with a photo or video as proof. We will arrange a replacement or offer a refund. - Service Failures:
In rare cases where we fail to deliver due to our error (e.g., wrong address, no delivery), you may request a full or partial refund depending on the situation.
2. Non-Refundable Conditions
We do not offer refunds in the following cases:
- You changed your mind after delivery.
- Failure to cancel 24 hours before scheduled delivery.
- Incorrect delivery details provided by the customer.
- Partially used or consumed products.
3. How to Request a Refund
To request a refund, please contact us at:
📞 014-914 0319
Provide your order number, reason for refund, and any supporting documentation (e.g., photo of damaged item).
4. Refund Process
- Once your request is reviewed and approved, the refund will be processed within 5–7 business days.
- Refunds will be issued via the original payment method.
5. Contact Us
If you have any questions about this policy, please don’t hesitate to reach out:
Minano Water Source Sdn Bhd
7, Jalan SS 2/66, 47300 Petaling Jaya, Selangor, Malaysia
📞 014-914 0319