1. Introduction
Welcome to Minano Water Source Sdn Bhd (“we”, “our”, or “us”). By accessing or using our website and services, you agree to the terms set forth in this Terms & Privacy Policy. If you do not agree, please discontinue use of our site and services.
2. Terms of Service
2.1. Services
We provide clean water delivery, filtration solutions, and dispenser rentals. All services are subject to availability and may vary by location.
2.2. Orders & Payment
- Orders can be placed via our website, phone, or WhatsApp.
- Payments must be made in full via cash, bank transfer, or online methods before delivery unless otherwise agreed.
2.3. Delivery Policy
- We offer delivery within Petaling Jaya and selected areas.
- Standard delivery times are Monday to Saturday, 9:00 AM to 6:00 PM.
- Missed or failed deliveries may incur rescheduling fees.
2.4. Cancellations & Refunds
- Orders can be canceled up to 24 hours before scheduled delivery.
- Refunds (if applicable) will be processed within 7 business days.
3. Privacy Policy
3.1. Information We Collect
We collect personal information such as:
- Name
- Contact number
- Email address
- Delivery address
This data is collected when you place an order, contact us, or fill out forms on our site.
3.2. How We Use Your Data
We use your information to:
- Fulfill and deliver your orders
- Respond to inquiries
- Improve our service quality
- Send important updates or promotions (only if you opt in)
3.3. Data Protection
Your personal data is securely stored and will never be sold, shared, or disclosed to third parties, except as required by law or to fulfill your order (e.g., courier services).
4. Cookies & Tracking
Our website may use cookies to enhance user experience and track site analytics. You can disable cookies via your browser settings.
5. Changes to This Policy
We may update our Terms & Privacy Policy occasionally. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised terms.
6. Contact Us
For questions about these terms or your data, please contact:
Minano Water Source Sdn Bhd
7, Jalan SS 2/66, 47300 Petaling Jaya, Selangor, Malaysia
📞 014-914 0319